Interim Director of Customer
24-month interim role, excellent day rate (inside IR35), hybrid working in London or Manchester The Data and Communications Company (DCC) was created to lead the successful delivery of this vital new national infrastructure, with highly secure and reliable communications and data services to connect smart meters with energy suppliers, network operators and authorised third parties. This smart metering network will help Great Britain become a global leader in smart energy. Smart DCC is investing in highly skilled, multi-disciplinary professionals who are interested in operating in a dynamic, client-side environment with significant levels of engagement with industry, Government and DCC’s community of service providers. This new role is pivotal in ensuring that as a service integrator, DCC and its service providers deliver a high quality of service to its customers. Providing exceptional vision and leadership, the Director of Customer will be required to set and embed the vision of how DCC works with its customers to fully realise the benefits of both smart metering and the faster switching service. Following structural changes within the organisation, this newly created role will have overall accountability for DCC’s Customer Strategy and will be required to matrix across the wider organisation as we aim to increase our customer focus/centricity. You will be required to foster relationships with external stakeholders and to further develop the relationships DCC has at a senior level across the energy industry. Translating our customers strategic focus into our own organisation’s wider strategy. Responsibilities Develop and implement customer service and experience strategies across the organisation. Lead, motivate, and mentor customer success, support, and service teams to ensure high performance and customer satisfaction. Oversee customer service operations, customer enquiries, and complaint resolution. Analyse customer feedback and work cross-functionally with cross organisational teams, to refine strategies and enhance the customer journey. Maximise incentive opportunities to create strong shareholder returns, including both financial and reputational incentives To own the mechanisms and relationships that administer regulatory relationships including with the regulatory code managers. Build, monitor and track key customer satisfaction metrics (CSAT, NPS, churn rate, etc.) and use data to drive continuous improvement. Report on customer-related KPIs to the executive team and provide insights for strategic decision-making. Accountability for all customer impacting changes. Skills and Experiences Essential Experience in strategic Customer Centric roles in a technology, energy, or telecommunications organisations with exposure to the challenges of competing business and customer priorities and agenda’s, with demonstrable experience in a senior customer experience, customer success, or related role, with a track record of leading teams, particularly in environments with complex stakeholder landscapes. Strong leadership and people management skills with the ability to build, motivate, and retain high-performing teams. Excellent communication and interpersonal skills, with the ability to engage and influence senior leadership and cross-functional teams. Strong analytical skills with the ability to translate customer feedback and data into actionable insights. Ability to thrive in a fast-paced, rapidly changing environment and manage multiple priorities. Experience of working in a complex customer, supplier, and regulatory stakeholder ecosystem For more information, please contact stephen.hoban@veredus.co.uk or apply below
Director of Finance and Operations – Ref 1182
Government Actuary’s Department Director of Finance and Operations Location: London or Edinburgh – with expectation of 60% office attendance Salary: Grade 6 (£80,594 – £94,698) This role could be offered on a Part-Time Basis The Government Actuary’s Department (GAD) is a trusted provider of actuarial and analytical expertise to the UK public sector. We support government decision-making through modelling, risk analysis, and financial advice on areas such as pensions, insurance, social security, and long-term fiscal planning. Combining technical excellence with a strong public service ethos, we help clients manage uncertainty and deliver value for society. As Director of Finance and Operations, you will hold a pivotal leadership role as a key member of GAD’s Executive Leadership Team, Board and Audit and Risk Assurance Committee. You will provide effective leadership to our Finance and Operations Unit, which brings together Finance, Commercial, Estates, and Digital, whilst leading on cross-organisational initiatives, and shaping our strategic direction. You will need to be a CCAB qualified accountant, with proven senior leadership experience in finance and operations gained within complex or politically sensitive environments. You will need to be both strategic and hands-on, with the ability to work collaboratively across the organisation, maintain effective stakeholder relationships, and lead a high-performing, multidisciplinary team. To book a confidential discussion about the role, please contact James Griffin james.griffin2@veredus.co.uk For further information on the role, including details of how to apply, please download the Candidate Information Pack under Supporting Documents below: SUPPORTING DOCUMENTATION CANDIDATE INFORMATION PACK As part of the process, you are required to complete the following online forms: DIVERSITY MONITORING FORM (CS) – Fill in form CANDIDATE SUPPORTING INFORMATION FORM – Fill in form If applicable, please also complete and return the following: DISABILITY CONFIDENT SCHEME FORM Applications close: Monday 18 May at 23:55 PLEASE ENSURE ALL REQUIRED DOCUMENTS (CV / SUPPORTING STATEMENT / COMPLETED FORMS) ARE SUBMITTED WITH YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS ROLE
Chair of Trustees (Charity) – Ref 1157
Accuro (Care Services) Chair of Trustees (Charity) Location : Saffron Walden, Essex Commitment: circa 2 days month Make a life changing impact in your community Accuro (Care Services) is a small, mighty, and life changing charity that has been empowering children, young people, and adults with learning disabilities across West Essex for more than 40 years. Every day, they help people build confidence, form friendships, access their communities, and live fuller, happier lives. As they look to the future, they’re ready to grow their impact — and we’re supporting them in looking for an exceptional Chair of Trustees to help lead the way. This is an opportunity for a strategic thinker who thrives on shaping direction and enabling positive change. As Chair, you’ll guide the Board through an exciting period of development, helping strengthen their governance, drive sustainable growth, and champion innovation in the services provided. Your leadership will directly influence how they expand their reach and deepen their impact for local families. You’ll work closely with the charities passionate Chief Executive and dedicated Board, ensuring they make smart, bold decisions that stay true to the charity values. Whether you’re enabling effective governance, opening doors to new partnerships, or inspiring others to get behind our mission, your influence will help set the course for Accuro’s next chapter. This is hands on, purposeful leadership — but with a manageable commitment of around two days per month. We’re seeking someone ideally within 45 minutes of Saffron Walden who brings energy, insight, and heart. If you want to use your experience to make a real difference — to lead a charity that feels deeply personal to the communities it serves — this is your chance. Help shape a future where people with learning disabilities can live lives filled with choice, independence, and joy. To learn more about this exciting position please contact James.griffin2@veredus.co.uk For further information on the role, including details of how to apply, please download the Candidate Information Pack under Supporting Documents below: SUPPORTING DOCUMENTATION CANDIDATE INFORMATION PACK As part of the process, you are required to complete the following online form: CANDIDATE SUPPORTING INFORMATION FORM – Fill in form Applications close: Sunday 10 May 2026 at 11:59pm PLEASE ENSURE ALL REQUIRED DOCUMENTS (CV / SUPPORTING STATEMENT / COMPLETED FORMS) ARE SUBMITTED WITH YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS ROLE
Research Partner
Research Partner Veredus Location: London/Hybrid Package: competitive salary + bonus & benefits About Veredus Veredus is a leading executive search, interim management and leadership advisory firm with over 30 years’ experience supporting organisations through periods of significant change. We partner with clients across education, government, defence, transport and regulated industries to appoint and develop exceptional leadership. Our work is defined by deep sector insight, inclusive search practices and a rigorous, evidence-led approach to assessment. We are trusted to deliver complex, high-profile appointments that shape organisations and the systems in which they operate. The Opportunity We are growing our Executive Search practice and are looking for a Research Partner to play a pivotal role in delivering senior and board-level appointments. You will operate as a true partner on assignments, shaping search strategy, engaging senior leaders globally, and contributing to the overall quality and impact of our work. You will work closely with experienced Consultants and Directors, gaining exposure to high-profile mandates while building your own voice and credibility in the market. The Role As a Research Partner, you will: · Lead market mapping and develop intelligent, insight-led search strategies. · Identify, engage and assess senior talent across complex and often global markets. · Build diverse and high-calibre talent pipelines through inclusive search practices. · Partner with Consultants to deliver assignments end-to-end, contributing to client discussions where appropriate. · Produce high-quality research outputs and candidate insights to inform decision-making. · Deliver an exceptional candidate experience, acting as an ambassador for Veredus and our clients. · Maintain accurate records of candidate and market information. · Contribute to proposals, pitches and thought leadership through market intelligence. · Support wider practice development, including sector mapping and business development activity. About You We are looking for someone who combines intellectual curiosity with strong interpersonal skills and sound judgement. You will bring: · Experience in executive search or senior-level talent acquisition. · Strong analytical capability and the ability to synthesise complex information into clear insights. · Ability to build relationships quickly and engage credibly with senior stakeholders. · Highly organised, with the ability to manage multiple assignments and operate effectively in a fast-paced environment. · Excellent written and verbal communication skills. · Attention to detail alongside a broader commercial awareness. · A collaborative mindset and the confidence to contribute ideas and challenge thinking. What We Offer · Competitive salary with performance-related bonus. · Clear and structured career progression. · A professional, collaborative and supportive working environment. · Exposure to high-profile, senior-level appointments across sectors. Further Information If you would like to explore this opportunity in confidence, please contact Reece D’Alanno, Head of Research and Senior Consultant, at reece.dalanno@veredus.co.uk.
Senior Director, Product Strategy
Senior Director, Product Strategy The Senior Director, Global Product Strategy is responsible for defining the Client’s long-term product vision and enterprise-wide strategy. This role unifies product direction across all markets and portfolios, ensuring that customer needs, market opportunity, and business value come together in a cohesive strategic framework. This position serves as the client’s strategic product leader, providing clear vision, establishing governance frameworks, and bridging market intelligence with portfolio decision-making. Working closely with Product Directors, Engineering, and Go-To-Market Executive Directors, the Senior Director ensures product strategy delivers measurable impact and supports the client’s continued growth as a global GovTech organisation. Key responsibilities: Vision & Strategy Define and communicate the long-term product vision and enterprise-level product strategy. Establish a unified strategic framework for product direction across all verticals. Translate customer needs, market trends, and competitive dynamics into clear strategic guidance. Strategic Roadmap Planning Lead the company-wide strategic roadmap process. Partner with Product Directors to convert strategy into prioritised, outcome-based roadmaps. Ensure ongoing roadmap alignment to commercial priorities, customer outcomes, and market developments. Market & Competitive Intelligence Drive market and competitive analysis to identify opportunities for innovation and differentiation. Maintain forward visibility of technology trends and policy changes shaping public sector markets. Use data-driven insights to inform investment and portfolio decisions. Stakeholder Engagement & Collaboration Build strong partnerships with Go-To-Market Executive Directors to ensure commercial and product strategies remain aligned. Engage customers, partners, and industry leaders to shape long-term product direction. Act as a strategic advisor to senior executives on product vision, investment, and positioning. Business Case & Portfolio Management Lead development of business cases for major initiatives, including market sizing and ROI modelling. Guide investment decisions and product P&L management. Support portfolio rationalisation and resource allocation decisions. Strategic Frameworks & Governance Create and embed processes for evaluating product success and investment impact. Establish consistent frameworks for prioritisation and lifecycle management. Champion data-driven decision-making while balancing qualitative customer insight. Essential competencies: Knowledge & Application Deep expertise in product strategy, portfolio management, and market analysis. Strong financial literacy, including P&L management and ROI modelling. Skilled in synthesising customer, market, and business data into strategic direction. Strong grounding in modern product practices and agile principles. Complexity & Problem Solving Operates effectively in complex, multi-market environments. Balances long-term strategic goals with near-term delivery realities. Anticipates risk and adapts strategy proactively. Creates structure and clarity across diverse product lines. Collaboration & Interaction Builds trusted partnerships across product, engineering, and commercial teams. Influences senior leaders with credibility and transparency. Represents the client’s product vision externally with customers and industry peers. Management & Supervision Leads and develops senior product leaders and Product Directors. Embeds a culture of accountability and measurable outcomes. Champions customer-centricity and strategic alignment across teams. Preferred skills Leadership experience in product management or product strategy, ideally within Local Government, Public Sector, or enterprise software. Demonstrated success in driving multi-portfolio alignment and product transformation. Experience overseeing or integrating multiple Local Government product lines. Proven ability to combine market SME insight with modern product management practice. Experience creating scalable strategic frameworks across large organisations. Proven ability to integrate commercial insight into product strategy. Qualifications: Extensive knowledge and exposure to both UK and international Local Government markets. Strong evidence of executive stakeholder management and strategic communication. FOR MORE INFORMATION PLEASE CONTACT GARETH.WOOD@VEREDUS.CO.UK
Project Manager
Role: Project Manager Location: Southeast England Duration: 12-months Salary: Day rate of £500-600 (inside IR35) Sector: Aviation My client is seeking a Project Manager for 12-months to join a high performing team in building their future infrastructure. The Project Manager will play a key role, leading the planning and execution of strategically important projects within a live operational environment. The Project Manager will be responsible for the technical, commercial and financial management of the project(s) to deliver to the project and overall business objectives. Key responsibilities include: Lead and manage various projects throughout the design, procurement, construction, delivery, and handover stages to achieve the desired business outcomes. Champion a world-class safety culture for projects and contractors, maximising health, safety and environmental performance. Lead the identification and mitigation of risks that may adversely impact project delivery or adversely affect airport operations through the project/programme lifecycle. Deliver projects within a defined cost, schedule, and quality requirements, leading the successful handover of assigned projects to the Operational Departments. Lead the development of internal and external project team; set standards, manage, motivate, coach and mentor staff within the team. Ensure compliance with all legal and statutory obligations applicable to this role, including all standards and code compliance, and required planning permissions. Manage and positively influence key stakeholders (both internal & external) associated with the project. Lead the identification and implementation of lessons learned to continuously improve project delivery. Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together. Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible. Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to: o Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation. o Aerodrome license and CAA standards. o Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies. Support the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience Essential Educated to Degree level or equivalent in project management, architecture, engineering, or construction related field. Experience (typically associated with three years’ experience) as a project manager on projects with a value typically more than £5m in a relevant industry including experience leading teams and managing external suppliers. Experience of managing multiple, interfacing, concurrent projects desirable. Experience in leading infrastructure projects in a live operational environment desirable. Strong & demonstrable leadership and influencing skills. Strong communication skills. Strong practical problem-solving skills. Ability to manage complex stakeholder requirements. Sound commercial and financial awareness. Knowledge and understanding of construction contracts (NEC/JCT) contracts. Knowledge and understanding of contract administration and negotiations. Desirable Practitioner level in project management (e.g. APMP Project Management Qualification or PRINCE2 Practitioner). Knowledge and understanding of airport environment desirable. Personal resilience and the ability to manage ambiguity Contact stephen.hoban@veredus.co.uk for more information
Digital Delivery Manager
Our Central Government client is looking for a Digital Delivery Manager to fulfil the following key responsibilities • Agile Delivery & Team Leadership: Lead an agile software delivery team, drive sprint planning/execution, proactively manage risks, issues, and dependencies, and quickly build strong working relationships across engineering and delivery partners. • Technical & Platform Competence: Operate effectively from day one with ServiceNow or DWP Place; strong Jira skills at team and programme level; familiarity with testing, data platforms & flows, and modern engineering practices; awareness of Azure, AWS, Terraform, Gti strategies, and release pipelines. • Planning, Coordination & Execution: maintain ordered backlogs, create delivery plans, track progress, and ensure timely reporting and communication of delivery status to stakeholders. • Collaboration & Community Leadership: Work closely with Product Managers, engineering stakeholders, and other DMs across the client base and share rationale and best practice across the wider community.
Interim Deputy Director of Finance
Interim Deputy Director of Finance Duration: 6 month initially Location: South West England Working pattern: Hybrid Rate: Competitive Day rate (Inside IR35) The Deputy Director of Finance is responsible for managing management accounts, financial accounting, procurement, and operational and statutory financial reporting, supporting the university’s strategic plan 2030. The role involves providing leadership, collaborating with academic and professional services, and ensuring financial systems and processes align with institutional goals. The post will be part of the Senior Leadership Team, and will report into the Executive Director of Finance, who is part of the Executive Leadership Team. Key Responsibilities The position entails overseeing financial accounting integrity, preparing forecasts, managing key funding sources, supporting business planning, and leading the production of statutory accounts. The Deputy acts as a primary contact for external audits, ensures compliance with regulatory and legislative requirements, and supports financial management across schools and services. Leadership includes managing the finance team, driving efficiency, and fostering continuous improvement, with a focus on accuracy, transparency, and effective resource use. Immediate focus would be the budget planning cycle, year-end, and operational team management. Person Specification: Candidates must be qualified accountants (CCAB recognized), with relevant experience within a UK Higher Education setting. They should possess advanced management knowledge, experience in planning, liaising with senior staff and external agencies, and analysing complex data. Desirable attributes include postgraduate qualifications, broad finance management experience, and familiarity with HE systems. Skills required include excellent communication, problem-solving, influencing, and change management, alongside high organization and innovation.
Interim Senior HR Change Manager – day rate
Role: Interim Senior HR Change Manager Sector: Higher Education Location: Hybrid working – South East of England Term: 3 months, competitive day rate – inside of IR35 Job Purpose Our Higher Education client is looking for an experienced Interim HR Change Manager to help support the delivery of their significant change programme. Reporting to Head of HR Transformation, this will be a key leadership role and working closely with Directors and the Change Support Unit to design, implement, and monitor change initiatives that ensure a smooth transition and alignment with the University’s strategic goals. The postholder will be responsible for supporting Directors and other senior managers with the development of change proposals, acting as HR lead for the consultation process, and ensuring that employee relations and organisational needs are addressed in line with HR best practice and legal compliance, with a focus on the wellbeing of staff. Main Duties and Responsibilities: Leadership of Change Initiatives, leading and managing the people aspects of the integration process, particularly the merger of Professional Services Directorates, ensuring that change is executed effectively and that the impact on staff is minimised. Collaborate with Professional Service Directors and Change Support Unit, the role will ensure change proposal deliver aligned with Target Operating Model principles providing expert advice and guidance on managing people through the transition. Drive effective Employee Consultation and Engagement, overseeing and coordinating individual and collective consultation processes, working closely with Professional Service Directors and the Change Support Unit to ensure staff concerns are addressed and changes are communicated effectively. Play an active role in leading the development and execution of consultation plans, ensuring compliance with legal requirements, transparency, and engagement with employees at all levels. Partnering with Directors and key stakeholders you will support the development of change proposals, including structural changes, role redesigns, and new working practices. The role will provide Strategic HR and guidance to Professional Service Directors on managing the people side of change, including performance management, addressing redundancy, redeployment, and role restructuring, liaising with Organisational Development and Change Support Unit as required. Work with the Change Support Unit to integrate HR processes and resources into the overall change programme, ensuring that employee relations concerns are proactively addressed. Lead formal consultations with trade unions regarding the changes, ensuring that their concerns are addressed constructively and in alignment with legal and policy frameworks. Working in liaison with Organisational Development, develop and deliver training resources for managers to effectively lead teams through change, focusing on communication, conflict resolution, and handling employee concerns. Ensure that support mechanisms are in place for employees impacted by the changes, including wellbeing programmes, career support services, and (where applicable) that redeployment opportunities are managed appropriately. Experience of working within a UK Higher Education environment is essential, as is demonstrable experience of working on large scale and dynamic OD change programmes.
Head of Fleet Maintenance
Head of Fleet Maintenance £90-95k per annum The Head of Fleet Maintenance is a senior, safety-critical leadership role within Engineering and Infrastructure, accountable for the delivery of safe, reliable and high-performing rolling stock across the network. Reporting to the Fleet Director and leading fleet maintenance operations across Train Maintenance Centres, stabling locations and outstations, the role ensures that fleet availability, presentation and technical performance directly support customer service, timetable delivery and business performance. At its core, this is a people-led, systems-driven leadership role, bringing together engineering excellence, operational delivery and cultural leadership at scale. Key Accountabilities * Lead and embed a safety-first culture, ensuring compliance with all regulatory and company safety requirements. * Deliver sustained improvements in fleet reliability, availability and performance. * Oversee end-to-end fleet maintenance delivery across all depots and stabling locations. * Lead, inspire and develop a large, multidisciplinary workforce across multiple locations. * Drive innovation through digital and data-led maintenance strategies. * Act as senior interface with internal and external stakeholders, suppliers and regulators. * Deliver fleet services within agreed Opex and Capex budgets. * Lead fleet operations through industry and organisational change. * Ensure fleet quality enhances the customer experience. * Lead sustainability and environmental improvement initiatives. Essential Experience and Capability · Degree-level qualification in engineering, technical or business discipline. · Proven senior leadership experience in a safety-critical environment. · Strong strategic, financial and commercial acumen. · Excellent communication and stakeholder management skills. · Track record of developing high-performing teams. Desirable Experience · Technical knowledge of traction and rolling stock. · Experience of train maintenance depots or comparable environments. · Understanding of the UK rail industry. · Experience within a Train Operating Company or rail infrastructure organisation.