The client
Our client is a trusted partner of the Department for Transport (DfT) who are working towards creating and implementing the operations for High Speed 2 Ltd (HS2). Working to design, develop and mobilise the high-speed service operations which will deliver benefits including more capacity, quicker journey times and a step-change in customer experience.
The brief
The CX Lead will report into the Head of Customer Proposition and will lead the delivery of customer experience functional requirements related to the customer proposition of future high-speed services.
The process
We are fortunate to have a well-maintained and curated network of fantastic candidates across all key functions within the rail and infrastructure sector. We were quickly able to identify a shortlist of suitably qualified candidates. Once contacted we reviewed their skills and experience to ensure that they met our client’s needs and discussed availability and day rate requirements before presenting a shortlist.
The result:
The successful candidate joined on a 2/3 week assignment for 9 months.