We help to build senior capacity and capability for clients in the professional services and BPO markets.
For example, we recently recruited the Operations Director for a BPO provider which had just won the contract to deliver policy administration for a major life assurance group - a key role, responsible for leading the set-up of the operation from scratch.
Every assignment begins with original research, and our process is one of the most rigorous and disciplined in the business.
And we see ourselves as trusted advisers to our clients.
BPO roles tend to cluster around the key functions of bid management, transformation, operations and client management, and we have a strong track record recruiting to all of these.
We can provide up-to-date market intelligence and the role of a “critical friend”
Our sector specialist knowledge means that we understand the nuances and culture that each of these requires, and our local networks underpin our search process – to get the brief right first time.
So well-regarded are we within the BPO industry, that when two of the largest providers recently merged, they asked us to support their search for an Operations Director – the central role in bringing together the two organisations.
Our experience of supporting large consulting operations in the professional services space has grown our out of our heritage as part of a global consultancy firm.
We have the knowledge and experience to operate effectively in both the private and public sectors. This provides a unique opportunity to support Partners in building their skills capability and their business development capacity.
We were commissioned by one of the largest consultancy firms to identify and recruit a new team for a regeneration practice to take advantage of market growth and the emergence of the UK Olympic industry. Our expertise and in-depth knowledge of the market combined with an understanding of their competitors’ strengths enabled us to secure a mix of talent and provide valuable market intelligence
Equally we can identify industry specialists who can provide that rare mix of specialist expertise and commercial acumen that can take a practice to the next level. For example, we recently helped to identify and appoint a senior business developer with deep knowledge of an industry sector to support the client’s growth in its global energy practice.
Working with the in-house teams we provide a genuine partnership approach that provides more than just a recruitment solution. We can provide up-to-date market intelligence and the role of a “critical friend” - helping Partners to define the roles that will make a difference to business growth.