Veredus is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.
Complaints Procedure
If you have a complaint, please contact the Managing Director. You can write to him/her at: Veredus, 17 Rochester Row, London SW1 1RP.
Next steps
- We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person, a Director or Senior Manager, who will be dealing with your complaint. You can expect to receive our letter within 5 working days of us receiving your complaint.
- We will record your complaint in our central register within a day of having received it.
- We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 working days of your reply.
- We will then investigate your complaint. This will normally involve the following steps; We will ask the member of staff who dealt with you to provide information on your complaint within 3 working our request; We will then examine the member of staff’s reply and the information you have provided for us. This will take up to 5 working days from receiving their reply.
- The responsible Director/Senior Manager will then invite you to meet him/her to discuss and hopefully resolve your complaint. S/he will do this within 5 working days of the end of our investigation.
- Within 2 working days of the meeting we will write to you to confirm what took place and any solutions s/he has agreed with you. If you do not want a meeting or it is not possible, the above will send you a detailed reply to your complaint. This will include his/her suggestions for resolving the matter. S/he will do this within 5 working days of completing his/her investigation.
- Once you believe the above process is seemingly exhausted and if you are still not satisfied or you believe we have not followed the above process correctly, you can write to the REC (Recruitment & Employment Confederation), our trade association of which we are a member, marked for the attention of the Professional Standards Manager, REC, 15 Welbeck Street, London W1G 9XT. Complaints can also be made online on the REC website www.rec.uk.com by clicking on http://www.rec.uk.com/rec/about-the-rec/complaint-form.aspx
- If you are still not satisfied, you can contact the Employment Agencies Standards Office at the Department of Trade and Industry on 0845 955 5105 or http://www.dti.gov.uk/employment/employment-agencies/index.html If we have to change any of the time scales above, we will let you know and explain why.